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Frequently Asked Questions |
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NOTE*: All products are original Tiffany & Co. 100% Sterling Silver products, and all products come with Tiffany & Co. blue gift packagings, including a set of FREE Shopping Bag, Pouch Bag, Gift Box and Silver Care Card.
Please be advised you do not get Official Tiffany & Co. invoice thus NO after-sale service available in your Tiffany & Co. local stores, instead the service will be provided by us. If you are looking for a product with full service from Tiffany & Co., please purchase from the Tiffany & Co. local stores instead. |
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- Who is Tiffany2Go.com?
- Are your items authentic?
- How can I pay you?
- Is my personal information secure?
- Why was my credit card declined?
- Can I make a purchase by phone?
- How much is your shipping charge?
- How long usually takes to process & ship my order?
- What if my order includes several items with different availabilities?
- May I combine two separate orders to save on shipping costs?
- Can I track my order?
- My tracking number is not working, what should I do?
- How do I modify my order?
- I think I may have place a duplicate order. What should I do?
- After I submit an order, how will I be advised of the order's progress?
- Can I reactivate an order that has been void/cancelled?
- Can I return an item for exchange?
- Do you provide wholesale price?
- Do you carry and sell items that are not on the website?
- Do you accept international orders?
- Who is Tiffany2Go.com?
Tiffany2Go.com is the outlet store for your home. As an outlet store, we find great deals on end-of-season, excess and closeout products from name-brand designers and resellers. Because of the unpredictable nature of our acquisitions, our inventory is always changing and our size ranges may not be complete in any particular style.
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- Are your items authentic?
Yes, all of our merchandises are 100% guaranteed authentic and brand new. We deal with reputable resellers to bring you top quality merchandises at discounted prices.
Only one difference is we do not provide the authentic certificate (i.e. Receipt of Tiffany & Co.). Without it, you can not get any after-sale-services from Tiffany & Co., that's why the low price can be. Please be advised if you want the certificate, YOU CAN NOT SAVE A PENNY! You have to go to shop authorized stores or official web site: www.tiffany.com. We pride ourselves on the quality and consistency of the product and service we provide thousands of our customers.
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- How can I pay you?
Tiffany2Go.com accepts all major credit cards: Visa, Master Card, Discover and America Express through 128bit SSL (secured socket layer) secured global online payment system, very convenient, easy-to-use, and secure way for individuals and businesses to send and receive money online for goods, services, charitable donations, and so forth. They also have full-service operation that provides front-end and back-end solutions to increase growth and revenue for merchants.
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- Is my personal information secure?
Our 128bit SSL secured socket layer payment system uses the latest technology and proprietary procedures to protect the security of their customers' transactions. We encourage you to carefully review Online Data Security and Encryption page to answer questions about their industry-leading protection policies. We will not have any chance to view your personal information at all, such as your full and completed credit card number, expiration date, CVV number...etc..
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- Why was my credit card declined?
We are unable to determine why a card has been declined. Credit card companies do not disclose your account information to us, so please contact your bank directly for more information. Occasionally an order is cancelled because your credit card is declined, this can happen for several reasons:
- The credit card number, billing address or the expiration date you provided was incorrect. Please check your entries for typos.
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There were insufficient funds available on your credit card.
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Your credit card expired.
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During the transfer of funds when you were purchasing, you encountered an Internet connection problem.
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Your bank or credit card company was having technical issues.
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Our website, or Authorize.net (the companies who process credit cards) was having technical issues.
To complete your order, Please confirm that you have entered this information correctly, and try again.
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- Can I make a purchase by phone?
We will be adding phone order service shortly. However if you place your order online it will process much faster since it is connected to automated real-time processing system.
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- How much is your shipping charge?
The shipping cost is calculated at the time of checkout process and is based on your preferred shipping method and zip code. All shipping costs are calculated based on the shipping carriers shipping rates plus any shipping and handling charges that are applicable. We will not assume shipping charges beyond the acknowledged destination address. Your total shipping charges will automatically compute during Checkout prior to the completion of your order, is displayed on the Shipping Options page, step 2 of the checkout process.
We also have flat rate or free shipping promotions occasionally or through out the season, check our site frequently for these special promotion opportunities!
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- How long usually takes to process & ship my order?
Tiffany2Go.com process most orders in 1 to 2 business days. Product availability will have an effect on delivery of a couple of days or longer. Please be sure to Check The Availability of each product.
Our common carrier is EMS. Our normal shipping hours are Monday - Friday from 10:00am to 2:00pm Pacific Standard Time. Usually the package will be delivery in 7-10 business days.
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- What if my order includes several items with different availabilities?
Multiple-item orders are held for shipment until all items are available. (For instance, if you order three items, and two necklaces have an availability of 1-2 business days while one bracelet has an availability of 5-7 days, your order will ship in 5-7 days.) In this case if you would like to have the necklaces urgently, then you may wish to place two separate orders for the items (additional delivery charges will apply).
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- May I combine two separate orders to save on shipping costs?
We do combine orders. Combined orders must be shipped to the same street address. Please understand we cannot combine an order once it has been processed.
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- Can I track my order?
Whenever possible, we will email you a tracking number so that you may track the progress of your package. Tracking numbers are generally issued right after the shipping label is created.
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- My tracking number is not working, what should I do?
If you try to track your package and you get a message saying "Unable to Track Shipment", don't be concerned, it's perfectly normal. Sometimes there is a delay in the time it takes the EMS database to update the information we send them. Try again later or tomorrow and you should be able to track it.
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- How do I modify my order?
In order to provide our customers with the quickest possible delivery, we ship all orders within a very small window of time after an order is placed. If you have already placed an order and wish to change it, please contact Customer Service. Last-minute changes to unshipped orders are sometimes possible.
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- I think I may have place a duplicate order. What should I do?
Email our customer service representatives ASAP. We will void the order for you as long as it has not been invoiced and/or shipped. If a duplicate order has been shipped, you will need to call the carrier who shipped your goods, which you can obtain from our customer service representative, and refuse the tracking for that shipment. You will be refunded for the cost of the goods when the items are returned back to us.
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- After I submit an order, how will I be advised of the order's progress?
We will do everything possible to keep you informed of your order via e-mail. You will receive an order confirmation by email shortly after the order is submitted. A tracking number will also be sent to you by email once your product is shipped. Please check your email regularly for any updates on the order status. You can also Sign In your account to check your order status.
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- Can I reactivate an order that has been void/cancelled?
Order cannot be reactivated once it has been voided or cancelled. Please replace a new order online.
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- Can I return an item for exchange?
Tiffany2Go.com pride ourselves on offering the highest quality merchandise. If you received a faulty item, incorrect size or if you simply changed your mind and wanted a different item after you received your purchase, you may, after obtaining a Return Authorization Number, exchange the merchandise (please refer to our Return Policy for details) within 7 days of receipt. Please contact our customer service to obtain the Return Authorization Number.
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- Do you provide wholesale price?
Yes. Please inquire as to our wholesale program at wholesale@tiffany2go.com.
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- Do you carry and sell items that are not on the website?
No. All the products we sell are contained on our website. If you are in need of a product that is not on our website, there is no chance that we might have it or can procure it for you.
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- Do you accept international orders?
Yes, International orders are welcome. We will not responsible for any custom fees, duties and taxes if any.
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